توصلنا — Tawsalna

Privacy Policy

Last updated: 4 July 2026

Tawsalna is a ride-hailing and parcel-delivery service operating in Libya. This page explains what data we collect, why, and who we share it with.

Data we collect

• Account data: your name and phone number; if you sign in with Google, your email address and account name.
• Location: your precise location while you use the app, to show nearby cars. During a trip the driver's live location is shared with the rider (and vice versa) until the trip ends. We do not track your location when you are not using the app.
• Trips and orders: pickup and drop-off points, fares, ratings, and your trip/delivery history.
• Device identifier: we collect the Android device ID to prevent fraud and abuse of welcome gifts (one gift per device). It is never used for advertising or tracking.
• Wallet and transactions: wallet balance and top-up/payment history. We do not collect card numbers — top-ups are made in cash through authorised agents.
• Chats: in-app messages between rider, driver, and support staff.
• Driver data: vehicle details and verification documents uploaded by drivers.
• Device data: a push-notification token (for trip notifications) and basic device information.

How we use it

• Matching riders with drivers and operating trips and deliveries.
• Safety: PIN verification of the rider/recipient and a trust-score system that limits repeated cancellations.
• Operating the wallet and transaction ledger.
• Customer support.
• Notifications about your trips only — we do not send third-party advertising.

Who we share it with

• Google Firebase: database hosting, sign-in, and push notifications.
• Mapbox / Google Maps: map display inside the app (they receive the coordinates of the displayed map).
• Driver and rider see each other's name, phone number, and trip locations — necessary to provide the service.
• We never sell your data and never share it with advertisers.

Retention and deletion

We keep your account data and trip history while your account is active. You can request deletion of your account and data at any time by emailing us; we will delete it within 30 days (except records we must keep by law, such as financial transaction records).

Children

The service is not directed at people under 16.

Changes

We may update this policy from time to time; changes will be posted on this page.

Contact

Questions or data-deletion requests: ezeddin.khalifa@gmail.com